tag:status.flocksafety.com,2005:/historyFlock Safety Status - Incident History2024-03-19T04:48:38-04:00Flock Safetytag:status.flocksafety.com,2005:Incident/202938822024-03-20T22:00:00-04:002024-03-18T14:21:35-04:00Database Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>20</var>, <var data-var='time'>22:00</var> - <var data-var='time'>23:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>14:21</var> EDT</small><br><strong>Scheduled</strong> - Flock Safety will be undergoing scheduled database maintenance. Services may experience intermittent interruption during this maintenance window.</p>tag:status.flocksafety.com,2005:Incident/201680852024-03-05T12:18:20-05:002024-03-05T12:18:20-05:00Hotlist Alerts Issues<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:18</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:57</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:28</var> EST</small><br><strong>Identified</strong> - We have identified an issue with users receiving excess alerts. A fix is being deployed.</p>tag:status.flocksafety.com,2005:Incident/201154492024-02-29T17:35:29-05:002024-02-29T17:35:29-05:00Hotlist Hits Delayed<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>17:35</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>17:15</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>17:04</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue where hotlist hits are delayed<br /><br />Footage is still being processed successfully and will be accessible when normal operations resume</p>tag:status.flocksafety.com,2005:Incident/201017482024-02-28T18:46:58-05:002024-02-28T18:46:58-05:00Hotlist Hits and Webhook Integrations Delayed<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:46</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:30</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.flocksafety.com,2005:Incident/200918892024-02-27T18:31:23-05:002024-02-27T18:31:23-05:00Hotlist Hits Delayed<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>18:31</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:55</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:49</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.flocksafety.com,2005:Incident/200905302024-02-27T14:26:53-05:002024-02-27T14:26:53-05:00Hotlist Tool Degraded<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:26</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:20</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>14:19</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.flocksafety.com,2005:Incident/198073532024-01-23T11:40:59-05:002024-01-23T11:40:59-05:00Hotlist notifications are delayed. Login is currently impacted.<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:40</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:40</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>11:10</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>10:51</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.flocksafety.com,2005:Incident/191222682023-11-14T20:58:54-05:002023-11-14T20:58:54-05:00Hotlist Hits Delayed<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>20:58</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>19:20</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>17:53</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>17:31</var> EST</small><br><strong>Investigating</strong> - We are currently investigating an issue where hotlist hits are delayed<br /><br />Footage is still being processed successfully and will be accessible when normal operations resume</p>tag:status.flocksafety.com,2005:Incident/189720582023-10-30T18:01:37-04:002023-10-30T18:01:37-04:00Hotlist Hits Delayed<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>18:01</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:39</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:36</var> EDT</small><br><strong>Investigating</strong> - Hotlist hits are currently delayed as we work through resolving issues from our 3rd party authentication provider experiencing an outage</p>tag:status.flocksafety.com,2005:Incident/189715992023-10-30T16:28:44-04:002023-10-30T16:28:44-04:00Authentication is currently down. Our 3rd party authentication provider (auth0.com) is currently offline. Data is still being received and processed.<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:28</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:09</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.flocksafety.com,2005:Incident/189535312023-10-28T11:11:36-04:002023-10-28T11:11:36-04:00Hotlist Hits Delayed<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>11:11</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>10:28</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>10:26</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>10:20</var> EDT</small><br><strong>Investigating</strong> - Footage is still being processed and will be accessible when normal operations resume.</p>tag:status.flocksafety.com,2005:Incident/189403202023-10-26T22:10:19-04:002023-10-26T22:10:19-04:00Video streams maintenance<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>22:10</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>22:04</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>21:16</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>20:41</var> EDT</small><br><strong>Scheduled</strong> - Our video platforms will be undergoing a brief maintenance at 9:15 PM ET which we expect to last for about 30 minutes. Some recorded streams may become available during this time.</p>tag:status.flocksafety.com,2005:Incident/189021202023-10-23T13:41:46-04:002023-10-23T13:41:46-04:00Hotlist Hits Delayed<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>13:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>13:32</var> EDT</small><br><strong>Monitoring</strong> - We have discovered an issue causing hotlist hits to be delayed and implemented a fix.<br /><br />Footage is still being processed successfully and will be accessible when normal operations resume</p>tag:status.flocksafety.com,2005:Incident/188540832023-10-19T10:05:32-04:002023-10-19T10:05:32-04:00Hotlist Hits Delayed<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>10:05</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>09:59</var> EDT</small><br><strong>Monitoring</strong> - We have identified an issue where hotlist hits are delayed. A fix has been implemented, and we are monitoring the system as it recovers.<br /><br />Footage is still being processed successfully and will be accessible when normal operations resume</p>tag:status.flocksafety.com,2005:Incident/188283222023-10-17T12:00:18-04:002023-10-17T12:02:40-04:00User and Org management is experiencing degraded performance.<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>12:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>11:41</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.flocksafety.com,2005:Incident/187587662023-10-11T17:24:06-04:002023-10-11T17:24:06-04:00Hotlist Hits Delayed<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>17:24</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>17:17</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where hotlist hits are delayed<br /><br />Footage is still being processed successfully and will be accessible when normal operations resume</p>tag:status.flocksafety.com,2005:Incident/186340492023-09-28T14:08:45-04:002023-09-28T14:08:45-04:00Operational Issues<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>14:08</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>13:38</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:51</var> EDT</small><br><strong>Investigating</strong> - Footage is still being processed and will be accessible when normal operations resume.</p>tag:status.flocksafety.com,2005:Incident/186243412023-09-27T14:03:37-04:002023-09-27T14:03:37-04:00Footage Processing Delayed<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:03</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved. All footage processing is up to date.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:56</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:55</var> EDT</small><br><strong>Identified</strong> - Our footage processing is currently delayed. Hotlist notifications and search are affected. We are working to resolve this issue diligently. No footage has been lost.</p>tag:status.flocksafety.com,2005:Incident/185705602023-09-21T19:01:35-04:002023-09-21T19:01:35-04:00Footage Processing Delayed<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>19:01</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>17:42</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>17:39</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.flocksafety.com,2005:Incident/184470812023-09-09T10:25:34-04:002023-09-09T10:25:34-04:00Operational Issues<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>10:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>08:46</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>08:32</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating operational issues within our system<br /><br />Footage is still being processed successfully and will be accessible when normal operations resume</p>tag:status.flocksafety.com,2005:Incident/182632342023-08-25T16:09:52-04:002023-08-25T16:09:52-04:00Hotlist alerts are delayed and search is offline.<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>16:09</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:43</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:19</var> EDT</small><br><strong>Update</strong> - We are investigating a networking issue due to a change in our network environment. No data has been lost, but several services are affected or delayed.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:09</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:08</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.flocksafety.com,2005:Incident/181101112023-08-10T18:22:47-04:002023-08-10T18:22:57-04:00Plate Reads Webhook Integration Issues<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>18:22</var> EDT</small><br><strong>Resolved</strong> - Our external plate reads webhook integrations are processing things in real time. We are continuing to monitor the situation for any more anomalies.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>18:16</var> EDT</small><br><strong>Investigating</strong> - Our external plate reads webhook integrations are currently experiencing some failures and delays. We are working to resolve the issue. <br /><br />All of Flock's Web Applications, including Search, Hot List tool, Email, and SMS alerts, are unaffected.</p>tag:status.flocksafety.com,2005:Incident/180238252023-08-02T22:00:29-04:002023-08-02T22:00:29-04:00System Maintenance<p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>15:37</var> EDT</small><br><strong>Scheduled</strong> - We are taking measures to enhance the search experience for our users. We will be undergoing scheduled database maintenance. Please note that during this time, services may experience intermittent interruption during this maintenance window.<br /><br />Footage and hotlist hits will still be processed.</p>tag:status.flocksafety.com,2005:Incident/179784722023-07-27T19:19:26-04:002023-07-27T19:19:26-04:00Operational Issues<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>19:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>17:56</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring. Users should refresh the page to receive real-time alerts.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>17:05</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>15:44</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>14:46</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>14:28</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating operational issues within our system<br /><br />Footage is still being processed successfully and will be accessible when normal operations resume</p>tag:status.flocksafety.com,2005:Incident/178427862023-07-13T08:47:06-04:002023-07-13T08:47:06-04:00Hotlist Hits Delayed<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>08:47</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>08:01</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>06:00</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating an issue where hotlist hits are delayed<br /><br />Footage is still being processed successfully and will be accessible when normal operations resume</p>